question Should I resubmit my claim if it's not visible on the VA website or app?

[GrumpyCat]

I submitted a claim about three weeks ago and was notified by the VA through mail shortly thereafter. However, I'm unable to see the claim on the website or in the VA app.

Is this common, or should I submit the claim again?

 

[greg]

Have you tried calling?

 

[GrumpyCat]

Have you tried calling?

Yeah, I touched bases with the VA and was assured by the VA rep that my claim was visible and it would be updated in 2-3 days. However, 5 days have gone by with no changes.

 

[greg]

If your claim is already visible to them in their system, there's no benefit in resubmitting it.

Wait it out.

 

[troppy]

Three weeks isn't enough time to start worrying, especially if you know the VA has your claim in hand.